Privacy Policy

This policy explains what personal information Salvador Gutierrez (Web Illustrations, operating as Instant Job Estimator) (“we”, “us”) collects when you use this website to get an instant estimate, book an appointment and pay a deposit, or phone our AI receptionist, how we use and share it, and the choices you have. It covers this website and that phone line only. The website is intended for visitors in the United States.

We handle information in two ways. For business owners and their staff who sign in to the dashboard, we are the business responsible for the account and billing information described in this policy.

When you get an estimate from, book with or phone a business that uses our service, that business decides why and how your information is used. We handle it on the business’s behalf, as its service provider: we use it only to provide the service to that business (the estimate, booking, deposit, calendar, call answering and alerts), we don’t sell it or share it for advertising, we don’t use it for our own marketing, and we don’t combine it with information from other sources except as the law allows. You can ask us to see, correct or delete your information, or ask the business directly; if you ask us, we will help or pass your request to the business.

• Contact details you enter: your name, email address, phone number and, if you give one, the address where the service will take place.
• Your estimate and booking: the service and options you choose (such as size, hours, timing and extras), the estimated price, and the appointment date and time you select.
• Payment information: deposits and invoices are paid through Stripe. We never see or store your full card number; we receive confirmation that a payment succeeded, its amount and a reference for it. Stripe collects the details it needs (such as your card, email and billing information) and some device information for fraud prevention, under its own privacy policy.
• Messages: if you email or call us, we keep what you send us and the contact details you use.
• Calls to our AI receptionist: if you phone a number that our AI receptionist answers, we record the call and keep the recording, a written transcript, a short summary, your phone number and what you tell it, such as your name, address, the work you want and the spelling of your street name. If you ask for a callback, we also keep the number to call you on (the number you called from, or one you give), when you would like the call and what it is about, so the business can call you back. The receptionist doesn’t book appointments and doesn’t send text messages. It tells you at the start of the call that it is an AI assistant and that the call is being recorded.
• Staff accounts: for people who work with us, an email address and a password used to sign in (the password is stored only in hashed form).
• Records of agreement: when a business owner creates an account or starts a payment, the date and time, the version of the Terms they agreed to, the plan and call-minute policy they were shown, and the IP address and browser they used.
• Basic technical information that our hosting and database providers record when you use the website, such as your IP address, browser and device type, the pages you request and the time.

We collect this information from you directly, from Stripe (whether a payment succeeded) and automatically from your browser.

• To calculate your estimate and reserve the appointment you request.
• To process your deposit, send invoices and receipts, and confirm your booking.
• To contact you about your booking, the work and any invoice, and to answer your questions.
• To notify our team when a new booking or invoice is paid.
• To answer your call, give you an estimate, tell you where to book online, take a callback request if you ask for one, and pass it on to the business.
• To power the AI assistant that business owners and their staff use in the dashboard.
• To keep records of estimates, bookings and payments for accounting, tax and legal purposes.
• To keep the website secure and to prevent fraud and abuse.
• To keep a record that a business owner agreed to our Terms and the call-minute policy, as proof of what was agreed.
• To comply with the law and to enforce our Terms of Service.

We don’t sell your personal information, and we don’t share it with anyone for advertising. We don’t use your phone number or email address for marketing.

We use a small number of service providers to run this website. They handle your information on our behalf, only to provide their service to us, except where noted:

• Stripe (privacy policy) processes deposit and invoice payments and sends receipts. It receives your payment details, name, email address, the amount and a booking reference. Stripe also uses some information for its own fraud-prevention and legal purposes.
• Supabase (privacy policy) hosts our database, which holds your estimates, bookings, contact details and staff accounts. It stores this information in the United States.
• Netlify (privacy policy) hosts the website and delivers its pages. It receives technical information such as your IP address, browser and the pages you request.
• Resend (privacy policy) sends the internal notification emails our team receives when a booking or invoice is paid. They include the customer’s name and the amount paid. It also sends the email a business owner gets when a caller asks for a callback, which includes the caller’s name, phone number and what they asked about.
• Twilio (privacy policy) provides the phone number our AI receptionist answers and carries the calls. It sees the phone numbers involved and when a call happened.
• Vapi (privacy policy) runs the AI receptionist’s calls and stores their recordings and transcripts. Behind it, Deepgram (privacy policy) turns speech into text, OpenAI (privacy policy) works out what to say, and ElevenLabs (privacy policy) turns the reply into speech. Together they receive what is said on the call.
• Google (privacy policy), only if we connect a Google Calendar: the date and time of a visit you book, with your name, phone number and address, are added to our calendar.
• Anthropic (privacy policy) runs the AI assistant that business owners and their staff can use inside the dashboard. When they ask it something, what they type or say, and the records it looks up to answer (for example calendar entries, customer names and phone numbers, quotes, and call summaries or transcripts), are sent to Anthropic to write the reply. We don’t send payment details, passwords or API keys, and the assistant can’t see billing or account settings. Voice input uses your browser’s own speech recognition, which may send the audio to your browser’s provider; we don’t receive or keep the audio.

Callback requests. If you ask our AI receptionist to have a business call you back, your name, the number to call, when you would like the call and what it is about are shown to that business and its team in their dashboard and in an email and phone alert, so they can call you. They are used only for that call. A callback request is not a booking, and we don’t send text messages to callers.

We may also disclose information when the law requires it, to respond to legal process, to protect our rights, safety or property or those of others, to prevent fraud, or as part of a sale or transfer of the business.

We use only what the site needs to work: a sign-in session for staff accounts, and a record of the privacy choice you make when you first visit, saved in your browser’s local storage so we don’t ask again on that device. If you choose “Accept All” or turn on “Preferences”, we also remember your light or dark theme; if you choose “Essential only”, we don’t. You can change your choice at any time with “Privacy Settings” in the footer of any page.

The AI assistant keeps the current conversation in your browser’s session storage so it survives moving between pages; it is removed when you close the tab, and the conversation is not stored on our servers.

We don’t use advertising, analytics or tracking cookies, and no third party collects information about your activity on other websites through this site. Stripe’s checkout page is run by Stripe and has its own cookies and privacy policy.

Do Not Track and Global Privacy Control. Because we don’t track you across websites, we don’t change how the site works in response to these signals.

Our providers store and process your information in the United States and may process it in other countries. This website is intended for visitors in the United States.

We keep booking, invoice and payment records for as long as we need them for the purposes above and to meet tax, accounting and legal requirements, which is generally up to seven years. Estimates that don’t lead to a booking, and messages you send us, are kept only as long as they are useful for handling your request or required by law. We delete or anonymize information we no longer need.

Recordings and transcripts of calls to our AI receptionist are kept as long as they help us handle your request and keep our records. You can ask us to delete them (see below).

The record that a business owner agreed to our Terms is kept for as long as the account exists and for the limitation period afterwards, generally up to seven years.

We use reasonable safeguards, such as encrypted (HTTPS) connections and access controls that limit who can see your information. No website or storage system is completely secure, so we can’t guarantee absolute security. If a breach affects your information, we’ll notify you as the law requires.

You can ask to see, correct or delete the personal information we hold about you, subject to records we are required to keep, such as tax and accounting records. To make a request, email or call us using the details below. We may ask you to confirm your identity, for example by checking details you gave when you booked, before we act.

California residents. Under California privacy law (including the California Consumer Privacy Act, as amended), to the extent it applies to us, you may have the right to know what personal information we collect, use and disclose; to get a copy of it; to correct it; to delete it; to opt out of its sale or sharing (we don’t sell or share personal information); to limit the use of sensitive personal information (we use staff sign-in details only to provide access to the website); and to be treated the same whether or not you use these rights. You may use an authorized agent, and we may ask for proof that they act for you. We aim to respond within 45 days and will tell you if we need more time.

We collect these categories of personal information: identifiers (name, email address, phone number, service address and IP address); commercial information (the services you asked about or booked, and payment status and references); audio information (recordings and transcripts of calls to our AI receptionist); internet or network activity (the technical information described above); and, for staff only, account login details. We collect them from you (including on calls), from Stripe and automatically from your browser, for the purposes listed above, and we disclose them to the service providers listed above for those business purposes. We do not sell or share them. We also don’t disclose personal information to third parties for their own direct marketing purposes (California Civil Code section 1798.83).

This website is intended for adults (18 and over). We don’t knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we’ll delete it.

If we change this policy, we’ll post the updated version here and change the date at the top. If a change materially affects how we use your information, we’ll say so at the top of this page.

Salvador Gutierrez (Web Illustrations, operating as Instant Job Estimator)

• Phone: 909-801-0435
• Email: Wwweb.illustration@gmail.com

We don’t publish a mailing address. For anything that would otherwise be sent by post, including legal notices and privacy requests, contact us by email or phone first and we’ll arrange delivery.