Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Salvador Gutierrez (Web Illustrations, operating as Instant Job Estimator) (“we”, “us”). By using this website to get an estimate, book an appointment or pay us, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the site. You must be at least 18 years old and able to enter into a binding contract.

Estimates provided by this website are non-binding approximations, calculated from the options and information you enter. They are not a quote, an offer or a guarantee of price. Final pricing is subject to manual inspection and confirmation, and may be higher or lower than the estimate if the job turns out to differ from what you entered.

The same applies to anything our AI phone receptionist tells you. It is an automated assistant that works from the same price list as this website, and it can make mistakes. A price it gives you is an approximation, not a quote. It can’t book a visit or take a deposit: an appointment is booked only on the business’s online booking page, and the business confirms the details with you.

• Booking an appointment requires a deposit, paid by card on Stripe’s secure checkout page.
• Your appointment is confirmed once the deposit payment goes through.
• Appointments are booked on the website, not by phone. Our AI phone receptionist can’t book an appointment, hold a time or take a deposit. It can note a callback request, which is not an appointment: you are booked only after you pay the deposit.
• Deposits are non-refundable unless we agree otherwise in writing. This is shown before you pay, and you are asked to confirm that you have read and accept these Terms before you can pay.
• We credit your deposit toward the final price of the job.
• Online bookings need at least two hours’ notice, and appointments are offered in the time slots shown. To reschedule or cancel, contact us as soon as possible by email or phone.

• Prices are in US dollars.
• After the work, we may send an invoice through Stripe for the remaining balance. Invoices issued through Stripe are due upon receipt. You can pay using the methods Stripe offers on the invoice.
• Completed service fees are non-refundable unless we agree otherwise in writing.
• If you think a charge is wrong, please contact us first so that we can look into it.

Nothing in these Terms limits any right you have under California or other law that cannot be waived or limited, including any statutory right to cancel or to a refund.

Please give accurate contact details and job information, and tell us about anything that could affect the work (for example access, hazards or pets). We rely on this information to reach you and to prepare your estimate.

Use the site only for its intended purpose. Don’t misuse it, interfere with how it works, try to access areas meant for staff, scrape it or use automated tools on it, use it for anything unlawful, or submit false or misleading information.

The website, its design, software and content belong to us or our licensors and are protected by law. We give you a limited, revocable permission to use the site for its intended purpose. Don’t copy, modify or reuse it except as the law allows.

This section applies to a business that subscribes to the estimator and AI receptionist service (an “owner”), not to customers who book with one.

• Plan. The monthly plan is $200 per month and includes 500 minutes of AI voice call time per billing cycle. It renews every month until you cancel it in Manage billing. A new account also pays a one-time setup fee, shown before you pay.
• How minutes are counted. Call time is counted to the second, for the calls the AI receptionist answers. The allowance starts again when each billing cycle starts. Included minutes you don’t use don’t carry over.
• Calls pause at the allowance. When your included minutes (plus any top-up minutes you have bought) are used up, the AI receptionist stops answering and callers hear that nobody can take their call. So that no single call can run past your allowance, it may pause a few minutes before the very end of it. Calls start again when your next billing cycle starts, or when you add minutes. You will never be billed automatically for minutes beyond your allowance.
• Optional top-up packs. You may buy a top-up pack of 80 minutes for $20 from your dashboard at any time. A pack is bought only when you choose to buy it and pay for it on Stripe’s secure checkout page; we never charge you for one automatically. The minutes are added to your balance when the payment goes through, are used after your monthly minutes, and don’t expire while your account stays active. A pack is a one-time purchase: it can’t be transferred, and it is non-refundable unless we agree otherwise in writing or the law requires a refund.
• Notices. We tell you when you have used 80% of your included minutes and when you reach the limit: on your dashboard, and by email and phone notification where those are available. A notice can fail to reach you, so please check the meter on your dashboard.
• Record of your agreement. When you create an account or start a payment, we keep a record that you agreed to these Terms and to this minute policy: the date and time, the version of the Terms, the plan you were shown, and the IP address and browser you used.
• Renewal and cancelling. The plan renews automatically every month, at the price shown when you signed up, until you cancel. You can cancel at any time, online, by yourself: open Billing in your dashboard and choose Manage billing. You don’t need to phone or message us. Cancelling stops future charges, and your plan stays active until the end of the period you have already paid for. Amounts already paid for a period that has started are not refunded automatically.
• Price changes. If we change the price of your plan, we will email you at least 30 days before the new price applies, and you can cancel before then.
• If a payment fails. If your monthly payment fails and isn’t fixed within 3 days, we may pause your public estimator page and the AI receptionist. Nothing is deleted. You can still sign in and update your payment details, and everything comes back once the payment goes through.
• After your plan ends. When the period you paid for ends, your public estimator page and AI receptionist are switched off. We keep your records as described in the Privacy Policy, and you can ask us for a copy of your business’s information or ask us to delete it.

This section applies to business owners and their staff. The service is a set of tools: you run your own business and you remain responsible for it.

• Your business obligations. You are responsible for having the licenses, permits and insurance your work requires, and for showing any license number the law requires in your advertising, estimates and contracts. Nothing here is legal, tax or licensing advice.
• Your prices and services. You set your own prices, services and hours. Estimates and quotes made through the service are offers from your business to your customers, so keep them accurate and up to date.
• Your contracts with customers. An estimate, booking or deposit made through the service is not a home-improvement or other written contract. You are responsible for any written contract, notices, down-payment limits and cancellation rights that the law requires for your type of work and your state, and for any refund that the law or your own agreement with a customer requires.
• Calls and recordings. The AI receptionist tells every caller that it is an AI assistant and that the call may be recorded. Laws on recording calls and on using AI differ from state to state. You are responsible for deciding whether to use the receptionist where you work, for any further notice or consent your business must give, and for how you use recordings and transcripts. Don’t use the service where you are not allowed to record calls.
• Callbacks. The AI receptionist can note a callback request but never books anything. Use a callback request only to return the call the person asked for. Don’t use their number for marketing, add it to a list or share it, and follow the laws that apply to the calls and messages your business makes.
• Your customers’ information. You decide how to use the information your customers give you through the service. Use it lawfully, honor requests to stop contact or to delete, and keep it secure on your side, for example by protecting your password and your staff’s sign-ins.
• Acceptable use. Don’t use the service for anything unlawful, deceptive or harmful, to impersonate someone, or to interfere with the service or with other businesses’ use of it.
• Claims by others. To the extent the law allows, you agree to defend and reimburse us for claims, losses and reasonable costs brought by a customer, caller or other third party that arise from your business, your prices or work, your use of the service in breach of these Terms, or your breach of the law.

Business owners and their staff can use an AI assistant inside the dashboard to check the calendar, look up customers, quotes, prices and calls, and to prepare changes for you to confirm: bookings, moving or cancelling visits, blocking off time, logging or correcting estimates, and updating your price list and your phone line’s hours and away message. It is an automated tool, and its answers can be wrong or out of date: check anything that matters, and read a booking or any other change before you confirm it. The assistant never makes a change on its own: a booking or any other change is made only when you press Confirm (or say yes to the one that is waiting), and you can cancel a booking on the Calendar page. It can see only your own business’s records, and it cannot see payment details, billing or account settings. We limit how much it can be used each day, and we may change it or switch it off at any time.

When you phone a business that uses our AI receptionist, you are speaking with an automated AI assistant, not a person. It says so at the start of the call, and it says the call may be recorded. The call is recorded, and a written transcript and a summary are made, as described in the Privacy Policy. If you stay on the line after that notice, you agree to the recording. If you don’t agree, please hang up and contact the business another way.

The assistant answers general questions and gives prices from the business’s own price list. What it says is a non-binding approximation, like every estimate here, and it can be wrong. It cannot make binding promises for the business. In an emergency, hang up and call 911.

The assistant cannot book an appointment, hold a time or take a deposit, and it does not send text messages. If you ask it to have the business call you back, it records your name, the number to call (the number you called from, or one you give it), when you would like the call and what it is about, and passes that to the business, which decides whether and when to call you. A callback request is not a booking. To book an appointment, you pay the deposit on the business’s online booking page; your appointment is confirmed once that payment goes through (see Booking and deposit).

Payments are handled by Stripe and are subject to Stripe’s own terms and privacy policy. The website also runs on third-party services such as hosting and database providers. We aren’t responsible for outages or failures of services we don’t control, but we will do what we reasonably can to fix any problem that affects your booking.

To the fullest extent the law allows, this website is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don’t promise that the website will be uninterrupted, secure or error-free, or that the estimates or other information on it are accurate or complete.

To the fullest extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or loss of use, arising out of or relating to the website, your booking or the services; and
• our total liability for all claims arising out of or relating to the website, your booking or the services is limited to the amount you paid us for the booking or service that the claim relates to.

These limits do not apply to liability that cannot be limited by law, including liability for fraud, willful misconduct or gross negligence, and they do not affect your statutory rights. Some places do not allow certain exclusions or limits, so some of this may not apply to you.

To the extent the law allows, you agree to reimburse us for losses, damages and reasonable costs we suffer because of false information you give us, your misuse of the website or your breach of these Terms.

We aren’t responsible for a delay or failure caused by events beyond our reasonable control, such as severe weather, natural disasters, utility or internet outages, or the failure of a third-party service. If that affects your appointment, we’ll contact you to reschedule.

These Terms, and any dispute arising out of them or out of your use of the website or the services, are governed by the laws of the State of California, without regard to its conflict-of-law rules.

If you have a problem, please contact us first (details below) and give us 30 days to try to resolve it informally. If we can’t, either of us may bring the claim in the state or federal courts located in California, and you and we consent to the jurisdiction of those courts, to the extent the law allows. Either of us may instead bring an eligible claim in small claims court. Nothing in this section waives any right you have under consumer protection law that cannot be waived, including any right to bring a claim where the law requires it to be brought.

The provider of this service is Salvador Gutierrez (Web Illustrations, operating as Instant Job Estimator), telephone 909-801-0435, email Wwweb.illustration@gmail.com. There is no charge to use the website or to get an estimate; charges apply only to the deposit and services you book, and they are shown before you pay. To resolve a complaint about the service or to get more information about it, contact us as described below. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs (answered by its Consumer Information Center) in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 (hearing-impaired: 711 or 1-800-735-2929).

We want everyone to be able to use this website. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you have trouble using any part of it, contact us using the details below and tell us what you need. We will work with you to give you the information or service another way.

How we handle your personal information is described in our Privacy Policy.

We may update these terms from time to time. The version posted here, with its date, is the one that applies when you use the site. If you keep using the site after a change, you accept the updated terms. A change does not affect a booking you have already paid for, unless the law requires it.

We may suspend or block access to the website if you break these Terms or misuse the site.

A business owner may cancel at any time (see Business subscriptions above). We may also suspend or end a business’s account if it breaks these Terms or the law, or if its payments aren’t made, and we will tell you why where we can.

• These Terms, together with the Privacy Policy and anything we agree with you in writing about your job, are the whole agreement between you and us about the website and your booking.
• If a part of these Terms can’t be enforced, the rest still applies. If we don’t enforce a part right away, we haven’t given it up.
• We may transfer these Terms as part of a sale or transfer of the business. You may not transfer them without our written consent.
• You agree that we may contact you electronically, by email or phone, using the details you give us, and that electronic records and your ticked agreement count as writing and as your signature.

Salvador Gutierrez (Web Illustrations, operating as Instant Job Estimator)

• Phone: 909-801-0435
• Email: Wwweb.illustration@gmail.com

We don’t publish a mailing address. For anything that would otherwise be sent by post, including legal notices and privacy requests, contact us by email or phone first and we’ll arrange delivery.